Shipping times vary depending on the destination and the type of shipping chosen. Generally, orders are processed in 24/48 working hours and delivered in 2-4 working days.

Standard shipping is free or all orders within Italy. If you choose express shipping, a fixed fee of €5 will be applied. For international shipments, a flat rate of €20 is charged. The shipping method and corresponding cost will be displayed during checkout based on the selected destination.

Yes, once your order is shipped you will receive an email with the tracking link to monitor your delivery in real time. link di tracciamento per monitorare la consegna in tempo reale.

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Satispay, Apple Pay, and bank transfer.

Absolutely yes. We use encrypted and secure payment systems (SSL) to protect every transaction. No data is saved on our servers.

Yes. You can request an invoice during checkout or contact our customer service providing your tax information within 24 hours of purchase.

Yes, you have the right to return within 14 days of receipt. The product must be intact, unused and in the original packaging.

You can start the process by filling out the online return form or by writing to us via email. We will send you theprepaid label to print.

Return costs are the responsibility of the customer.
The cost of return shipping will be calculated during the return procedure and may vary based on the weight and destination of the package. We will provide you with all the information and the label to make the return.

Yes, you can open the package to check the contents, but the control unit must not be opened or tampered with.
All our devices are supplied with a security seal, visible in the product photos.
The return will be accepted only if the control unit seal is intact and not removed. Otherwise, for security and warranty reasons, it will not be possible to proceed with the refund.