{"id":16,"date":"2025-07-02T11:28:37","date_gmt":"2025-07-02T11:28:37","guid":{"rendered":"https:\/\/centrocentraline.com\/?page_id=16"},"modified":"2025-07-10T23:28:48","modified_gmt":"2025-07-10T23:28:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/centrocentraline.com\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"gap-834490158\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-834490158 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t<section class=\"section full-width-banner dark\" id=\"section_948363298\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"800\" src=\"https:\/\/centrocentraline.com\/wp-content\/uploads\/2025\/07\/Progetto-senza-titolo.png\" class=\"bg attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 0px 0px;margin:0px 0px 0px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\t<div class=\"ux-shape-divider ux-shape-divider--top ux-shape-divider--style-arrow\">\n\t\t<svg viewbox=\"0 0 1000 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveaspectratio=\"none\">\n\t<path class=\"ux-shape-fill\" d=\"M1000 100H0L0 96H483L500 79L517 96H1000V100Z\"\/>\n<\/svg>\n\t<\/div>\n\n\t<div class=\"ux-shape-divider ux-shape-divider--bottom ux-shape-divider--style-arrow\">\n\t\t<svg viewbox=\"0 0 1000 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveaspectratio=\"none\">\n\t<path class=\"ux-shape-fill\" d=\"M1000 100H0L0 96H483L500 79L517 96H1000V100Z\"\/>\n<\/svg>\n\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-full-width\"  id=\"row-52506683\">\n\n\n\t<div id=\"col-626151236\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1776535784\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1776535784 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-4244255653\" class=\"text\">\n\t\t\n\n<h1><strong>FAQ<\/strong><\/h1>\n\t\t\n<style>\n#text-4244255653 {\n  font-size: 1.85rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-4244255653 {\n    font-size: 2.1rem;\n  }\n}\n@media (min-width:850px) {\n  #text-4244255653 {\n    font-size: 2.55rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_948363298 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 450px;\n}\n#section_948363298 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.221);\n}\n#section_948363298 .section-bg img {\n  object-position: 31% 44%;\n}\n#section_948363298 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 300%;\n}\n#section_948363298 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 300%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2074498599\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1456730541\">\n\n\n\t<div id=\"col-2052211165\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>\ud83d\ude9a Shipping<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-813691575\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4282643883\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4282643883-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-quali-sono-i-tempi-di-spedizione?\" aria-expanded=\"false\" aria-controls=\"accordion-4282643883-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>1. What are the shipping times?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4282643883-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4282643883-label\" >\n\t\t\t\n\n<p>Shipping times vary depending on the destination and the type of shipping chosen. Generally, orders are processed in 24\/48 working hours and delivered in 2-4 working days.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-179683649\" class=\"accordion-item\">\n\t\t<a id=\"accordion-179683649-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-quanto-costa-la-spedizione?\" aria-expanded=\"false\" aria-controls=\"accordion-179683649-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>2. How much does shipping cost?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-179683649-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-179683649-label\" >\n\t\t\t\n\n<p>Standard shipping is <strong>free<\/strong> or all orders within Italy. If you choose express shipping, a fixed fee of \u20ac5 will be applied. For international shipments, a flat rate of \u20ac20 is charged. The shipping method and corresponding cost will be displayed during checkout based on the selected destination.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1613890778\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1613890778-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-posso-tracciare-il-mio-pacco?\" aria-expanded=\"false\" aria-controls=\"accordion-1613890778-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I track my package?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1613890778-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1613890778-label\" >\n\t\t\t\n\n<p>Yes, once your order is shipped you will receive an email with the tracking link to monitor your delivery in real time. <strong data-start=\"764\" data-end=\"788\">link di tracciamento<\/strong> per monitorare la consegna in tempo reale.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-128733869\">\n\n\n\t<div id=\"col-1565498963\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>\ud83d\udcb3 Payments<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-940042786\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1776416375\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1776416375-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-quali-metodi-di-pagamento-accettate?\" aria-expanded=\"false\" aria-controls=\"accordion-1776416375-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>1. What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1776416375-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1776416375-label\" >\n\t\t\t\n\n<p>We accept <strong data-start=\"947\" data-end=\"976\">credit and debit cards<\/strong> (Visa, Mastercard, American Express), <strong data-start=\"1015\" data-end=\"1025\">PayPal<\/strong>, <strong data-start=\"1027\" data-end=\"1039\">Satispay<\/strong>, <strong data-start=\"1041\" data-end=\"1054\">Apple Pay<\/strong>, and <strong data-start=\"1058\" data-end=\"1079\">bank transfer<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2243955683\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2243955683-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-il-pagamento-\u00e8-sicuro?\" aria-expanded=\"false\" aria-controls=\"accordion-2243955683-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>2. Is the payment secure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2243955683-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2243955683-label\" >\n\t\t\t\n\n<p>Absolutely yes. We use <strong data-start=\"1222\" data-end=\"1255\">encrypted and secure payment systems (SSL)<\/strong> to protect every transaction. No data is saved on our servers.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2245456338\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2245456338-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-posso-ricevere-la-fattura-del-mio-ordine?\" aria-expanded=\"false\" aria-controls=\"accordion-2245456338-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>3. Can I receive an invoice for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2245456338-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2245456338-label\" >\n\t\t\t\n\n<p data-start=\"1407\" data-end=\"1567\">Yes. You can request an invoice during checkout or contact our customer service providing your tax information within 24 hours of purchase.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1142731806\">\n\n\n\t<div id=\"col-969684572\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>\ud83d\udd01 Returns<\/h3>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-936558573\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2088386452\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2088386452-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-posso-restituire-un-prodotto-se-cambio-idea?\" aria-expanded=\"false\" aria-controls=\"accordion-2088386452-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>1. Can I return a product if I change my mind?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2088386452-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2088386452-label\" >\n\t\t\t\n\n<p>Yes, you have the right to <strong data-start=\"1694\" data-end=\"1718\">return within 14 days<\/strong> of receipt. The product must be <strong data-start=\"1760\" data-end=\"1816\">intact, unused and in the original packaging<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3429677151\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3429677151-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-come-faccio-a-richiedere-un-reso?\" aria-expanded=\"false\" aria-controls=\"accordion-3429677151-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>2. How do I request a return?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3429677151-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3429677151-label\" >\n\t\t\t\n\n<p>You can start the process by filling out the <strong data-start=\"1926\" data-end=\"1951\">online return form<\/strong> or by writing to us via email. We will send you the<strong data-start=\"1997\" data-end=\"2020\">prepaid label<\/strong> to print.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-565215205\" class=\"accordion-item\">\n\t\t<a id=\"accordion-565215205-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-i-resi-sono-gratuiti?\" aria-expanded=\"false\" aria-controls=\"accordion-565215205-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>3. Are returns free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-565215205-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-565215205-label\" >\n\t\t\t\n\n<p>Return <strong data-start=\"278\" data-end=\"329\">costs are the responsibility of the customer<\/strong>.<br data-start=\"330\" data-end=\"333\" \/>The cost of return shipping will be <strong data-start=\"375\" data-end=\"417\">calculated during the return procedure<\/strong> and may vary based on the weight and destination of the package. We will provide you with all the information and the label to make the return.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3889168066\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3889168066-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.-posso-restituire-una-centralina-anche-dopo-aver-aperto-il-pacco?\" aria-expanded=\"false\" aria-controls=\"accordion-3889168066-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>4. Can I return a control unit even after opening the package?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3889168066-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3889168066-label\" >\n\t\t\t\n\n<p>Yes, you can open the package to check the contents, <strong data-start=\"374\" data-end=\"441\">but the control unit must not be opened or tampered with<\/strong>.<br data-start=\"442\" data-end=\"445\" \/>All our devices are supplied with <strong data-start=\"489\" data-end=\"516\">a security seal<\/strong>, visible in the product photos.<br data-start=\"547\" data-end=\"550\" \/><strong data-start=\"550\" data-end=\"643\">The return will be accepted only if the control unit seal is intact and not removed.<\/strong> Otherwise, for security and warranty reasons, <strong data-start=\"699\" data-end=\"747\">it will not be possible to proceed with the refund<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2074498599 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1811619888\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-1121614759\">\n\n\n\t<div id=\"col-765752617\" class=\"col medium-10 small-11 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>Didn't find what you were looking for?<\/h1>\n<p class=\"lead\">We are here to help. If you did not find the information you were looking for, please contact us directly. Our team will be happy to assist you.<\/p>\n<a href=\"\/en\/contatti\/\" class=\"button primary\"  style=\"border-radius:99px;\">\n\t\t<span>CONTACT US<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1811619888 {\n  padding-top: 100px;\n  padding-bottom: 100px;\n  background-color: rgb(245, 247, 251);\n}\n@media (min-width:550px) {\n  #section_1811619888 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/centrocentraline.com\/en\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/centrocentraline.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/centrocentraline.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/centrocentraline.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/centrocentraline.com\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":2,"href":"https:\/\/centrocentraline.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":1622,"href":"https:\/\/centrocentraline.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions\/1622"}],"wp:attachment":[{"href":"https:\/\/centrocentraline.com\/en\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}